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Director, Learning Commons

Apply now Job no: 498451
Department: Retention Services
Work type: Management (MPP)
Location: Stanislaus - Turlock
Categories: MPP, Administrative, At-Will, Full Time, Student Services

    • Position Summary
    • Full-time position under the Management Peronnel Plan (MPP) available on or after February 1, 2021 in the Student Affairs division.


      Under the general direction of the Associate Vice President for Student Success, the Director of the Learning Commons is responsible for coordinating and maintaining campus-wide learning support programs for all university students. In this capacity the Director oversees daily operations of the Learning Commons and works closely with individual faculty and academic departments, administrators, and the community to identify and meet the changing needs of students utilizing these programs.

      The Director is charged with ensuring the mission, vision, and values of the department align to divisional and institutional priorities, support student success, and facilitate the development and personal growth of the student population. To accomplish this the incumbent leads the unit in the development and maintenance of relationships with a broad spectrum of campus partners include faculty and staff in a variety of departments.

    • Job Duties
    • Duties include but are not limited to:
      • Manage the campus-wide tutoring program, testing center, and supplemental instruction program.
      • Maintain a relational database allowing the center to draw indicator specific reports including academic courses/colleges, expenditures and student uses.
      • Ensure department and campus assessment compliance, including annual assessment of campus-wide tutoring and the testing center.
      • Provide leadership in developing and implementing exemplary and comprehensive Tutoring and Supplemental Instruction (SI) programs; promote these programs to the campus community.
      • Continue to analyze the effectiveness of the Tutoring and SI programs: collect raw data (e.g., SI attendance, term grades, surveys, etc.), analyze data, and submit course reports to campus faculty and administrators.
      • In accordance with ADA requirements and in consultation with the Disabilities Resources Services office, provide ADA eligible students with specialized tutoring support including physical space and specially trained tutors.
      • Create, implement, and enforce center policies and procedures.
      • Coordinate and collaborate with campus programs and services (e.g., Writing Center, EOP, TRIO, as necessary).
      • Lead department planning, ensuring alignment with division and institutional priorities, inclusive of the strategic plan, student success initiatives and priorities. Manage and lead: compliance, reporting and accountability; financial planning, annual operating budget, and expense monitoring; co-curricular learning objectives; diversity and inclusion practices; emergency operations and contingency planning; assessment and data driven decision-making; identification and implementation of best practices.
      • Partner and collaborate with key stakeholders, students, campus colleagues, community partners to remove barriers to student success.
      • Foster student achievement by promoting program innovation and creativity.
      • Compile, analyze and use program and service data to enable a culture of data-driven decision-making in all areas of the department.
      • Promote awareness and knowledge of department services and programs.
      • Oversee the dissemination of multi-media informational materials to constituent groups.
      • Serve on campus and other committees.
      • Facilitate a fair and inclusive working environment. Practice fair and impartial recruitment, hiring and supervision processes.
      • Engage in performance management. Communicate work expectations to employees, conduct appropriate personnel action/resolution, and document as appropriate.
      • Provide direction, guidance and training to staff regarding the interpretation and application of policy, procedure and guidelines.
      • Provide professional development opportunities and invest in employee growth and development.
      • Plan and facilitate department meetings, one-on-one discussions, work groups, retreats, etc.
      • Supervise and provide direction to administrative support staff, student assistants, and casual workers.
      • Perform regular performance reviews and handle discipline processes as necessary.
      • Mediate, interpret and arbitrate solutions to resolve conflicts, including student-to-tutor grievances.
      • Supervise and train all student assistants on office procedure and protocol.
      • Recruit, hire, train, supervise, dismiss, and maintain a pool of Instructional Student Assistants; provide on-going training throughout the year.
      • Recruit, interview, and hire peer tutors for each term; gather faculty member recommendations, advertise the positions, interview candidates, and complete procedural personnel paperwork.
      • Develop job descriptions for tutors, casual workers, student assistants, and staff according to the appropriate CSU processes of HR documentation and paperwork
      • Distribute, maintain and track the tutoring budget.
      • Prepare monthly, semi-annual and annual financial status reports.
      • Plan, track, and extrapolate budget expenditures for the campus-wide tutoring services, testing center, and other programs as assigned.
      • Process all aspects associated with tutor payroll for the Tutoring Center including: filing of state required payroll documents; review, financial reconciliation and final authorization of all timesheets.
      • Use and approve all staff, tutors and casual workers online payroll systems for payroll.
      • Maintain budget expenses for fiscal year.
      • Other duties as assigned.
    • Minimum Qualifications
    • Education:  Bachelor's degree.

      Experience:  Three years of progressively responsible related experience required. Experience supervising professional staff including selection, hiring, training, and evaluation is required.

    • Preferred Qualifications

      • Master’s degree from a college or university.
      • Demonstrated leadership and managerial experience.
      • Previous experience in one or more areas of responsibility desirable.
      • Knowledge and skills relating to the management of financial resources.
      • Innovative, creative and energetic work style.
      • Excellent written and oral communication skills; competency with office technology and software.
      • Ability to be an advocate and agent of the department in conversation and partnerships with colleagues.
      • Demonstrated comprehensive knowledge of various CSU bargaining unit agreements.
      • Demonstrated ability to support a community where students may develop holistically as scholars, citizens and leaders; provide curricular and co-curricular experiences to develop and enhance academic success, awareness and appreciation of diversity, and civic responsibility.
      • Knowledge of student development theory, university trends and relevant best practices.
      • Demonstrated ability to source necessary and relevant information in order to conduct accurate and factual research.
      • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail; ability to write memos and letters, and prepare reports.
      • Experience serving on committees or work groups.
      • Ability to maintain a flexible work schedule.
      • Ability to establish and maintain cooperative working relationships within a diverse multicultural environment and collaborative teamwork across academic and student affairs divisions, as well as other divisions.
    • Required Qualifications

      • Experience working at an institution of Higher Education, with relevant experience in learning support programs.
      • Visioning, data-driven planning and strategy, co-curricular program development, student learning outcomes, and assessment.
      • Strong interpersonal skills and the ability to build relationships and to communicate with an ethnically and culturally diverse community. Commitment to social justice, equity, and access.
      • Experience creating and facilitating staff development and training.
      • Ability to understand, communicate and implement regulations, codes, policies, procedures, and guidelines related to the program assigned.
      • General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
      • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of service and response.
      • Ability to understand and analyze complex problems from a future-oriented and broad interactive perspective and readily develop proactive solutions that integrate strategic goals into operations.
      • Ability to effectively use information systems and applications in analysis, research, and reporting activities and projects.
      • Demonstrate a strong commitment to diversity and inclusion, support university affirmative action and equal opportunity goals and objectives, and affirm inclusion as a fundamental value of the department.
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Extended periods of sitting, keyboarding, and manipulating a computer mouse or similar device.
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: MPP) Benefits Summary: CSU Employee Benefit Summary
    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN JANUARY 4, 2021. (Applications received after the screening date will be considered at the discretion of the university.)
    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.



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