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Tech Support Student Assistant (FWS)

Apply now Job no: 551851
Department: Academic Affairs
Work type: Student Assistant - Federal Work Study
Location: Stanislaus - Stockton
Categories: Temporary, Part Time, Information Systems & Technology, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

    • Position Summary
    • Temporary hourly-intermittent student assistant positions (FWS) available in the Stockton Campus. 

    •  
    • Stanislaus State Stockton Campus is seeking a motivated and dependable Student Assistant to provide general campus support and first-level technology support to students, faculty, and staff. This hybrid role involves a mix of customer service, campus operations assistance, and technical troubleshooting within a dynamic university environment.

    • Start Date
    • Positions available on or after October 6, 2025 and ending on or before May 22, 2026. Possibility of reappointment based on budget, department needs, and job performance.

    • Job Description/Duties
    • Duties include but are not limited to:
      • Campus & Student Support (Facilities & Customer Service):
      • Answer phones, and greet and assist students, staff, faculty, and visitors at the Warrior Welcome Hub (front counter).
      • Monitor hallways, classrooms, and common areas; report any concerns to university officials or Securitas as needed.
      • Assist with classroom and event readiness by reviewing schedules and ensuring space setup and cleanliness.
      • Offer general administrative and logistical support for classes, events, and activities. 
      • Promote a safe, welcoming, and organized campus environment.
      • Technology Support (Client Services / IT Help Desk):
      • Answer the Stockton Campus OIT Help Desk Line and provide basic technology assistance and referrals. Help students with obtaining Warrior ID cards. 
      • Provide tier 1 technical support for computers, printers, and classroom equipment. 
      • Assist with tier 2 support tasks under supervision of professional staff.
      • Use the university’s problem ticketing system to log and track support requests.
      • Act as a liaison between users and IT staff to resolve issues efficiently.
      • Help ensure compliance with computer lab and network use policies
      • Other duties as assigned.

       

    • Qualifications

    • Preferred Qualifications:
      • Familiarity with university systems such as Canvas, myStanState, OneDrive, and Teams.
      • Experience supporting classroom technology or working in a help desk/lab assistant role.
      • Ability to remain calm and helpful in high-stress or technical troubleshooting situations.

      Required Qualifications:
      • Demonstrated customer service experience and a positive, helpful attitude.
      • Basic computer skills, including experience with Windows and/or MacOS, Microsoft Office/365, internet browsers, and email.
      • Ability to troubleshoot technical issues and explain solutions in a non-technical manner.
      • Ability to work both independently and as part of a team in a fast-paced, service-oriented environment.
      • Dependable, detail-oriented, and adaptable to changing needs.
      • Must be able to lift 40 pounds.
      • Undergraduate students must be registered/enrolled in a minimum of six (6) Fall/Spring units.
      • Must have received and accepted Financial Aid award for the current semester/year in which you are applying.
    • Salary Range
    • $16.50 per hour. 
    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • November 14, 2025
    • Additional Information
    • Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at  https://www.csustan.edu/epc/clery-safety-reports. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. 

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

      The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

    •  

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

      #LI-DNI

 

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

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