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Operating Systems Analyst

Apply now Job no: 509380
Department: Off of Information Technology
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

    • Position Summary
    • ~Revised to include multiple skill levels~ 

      Classified as: Operating Systems Analyst, Career or Expert  (Skill level will be dependent on the qualifications of the successful finalist.)

      Full-time position available on or after July 5, 2022 in the Office of Information Technology.

       

       

      This position is in the Technology Services unit within the Office of Information
      Technology. The Technology Services unit ensures consistent management of server hardware and operating system software across the variety of platforms in use as well as all data centers, computer rooms, network communications, and telecommunications operations.

      Under the general supervision of the Director of Technology Services, the Operating Systems Analyst will support this mission by being responsible for the installation, design, maintenance, and support of our Microsoft based infrastructure, email systems (local and cloud based), O365 communication platforms, software infrastructure, data protection and network security as assigned. The incumbent will support the campus for IT system administration needs. The analyst will be coordinating with the team for Telephony, DNS, DHCP, NTP, and other network infrastructure services. The incumbent will be responsible for many duties including backing up other administrators, enhancing O365 usage and ensuring the integrity of our disaster recovery efforts. The Operating Systems Analyst will work closely with the DBA's in Information Systems in support of campus applications. The incumbent will work on special projects with various departments and schools who purchase special purpose applications. The analyst will receive and document progress on assignments from a work order system. The incumbent is expected to maintain a strong working relationship with technical and non-technical customers as well as technical support staff assigned outside of OIT. The incumbent will work with minimal supervision in the primary capacity of an Operating Systems Analyst specializing in Microsoft applications, e-mail, software infrastructure, Hyper V technology, network based security, and other system administrator duties including disaster recovery.



    • Job Duties
    • Duties include but are not limited to:
      • Provide technical support to computer operations and applications programming staff to ensure availability of production and on-line systems.
      • Analyze application failures and work with computer operations and applications programming staff to develop solutions.
      • Provide procedures, training, and support for computer operations and application programmers.
      • Assist in resolving production problems.
      • Execute on DRP in crisis.
      • Backup team on tools, technologies and processes used.
      • Work closely with other OIT teams to resolve issues.
      • Ensure that mail flow is unimpeded and that messages are processed in a timely manner.
      • Monitoring message queues.
      • Tracking user messages.
      • Updating SMTP routing tables.
      • Editing and sending announcements.
      • Work with external email providers utilizing our domain.
      • Management of Spoofing and integrity of our domain.
      • Preventative maintenance to ensure maximum system uptime.
      • Work with communications department to ensure the integrity and timeliness of email communications.
      • Monitor and maintain operating and related systems to ensure minimal interruption of production systems and to maintain maximum system availability.
      • Diagnose and resolve operating systems and program failures.
      • Develop and execute test schemes and diagnostic procedures.
      • Monitor and analyze system performance and capacity and install corrections as necessary.
      • Review all systems software and hardware to ensure system integrity.
      • Work with hardware/software vendors to develop and implement solutions specific to the campus
      • Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency.
      • Develop and implement plans for fully Integrated systems, including operating systems, network systems, database systems and applications.
      • Develop plans, schedules, and requirements for the installation and maintenance of new and/or revised software.
      • Install, configure, and tune operating systems software for optimal performance.
      • Integrate operating systems with other systems.
      • Evaluate and recommend hardware and system software procurements.
      • Assess the impact of new software on existing systems and users and develop modification plans as needed.
      • Contribute to ongoing improvement of architecture including Disaster Recovery Planning.
      • Maintain awareness of current technical developments through research, self-study, and participation in formal training programs.
      • Other duties as assigned.
    • Minimum Qualifications
    • Education: A combination of education and experience that is equivalent to Bachelor's degree from an accredited college or university in computer science, engineering, industrial technology, telecommunications, or related field.

      Experience
      :
       
      Expert Skill Level: Minimum of seven years of full time equivalent experience in a server technology related support setting preferably within a Higher Education academic setting, with a server administration focus.

      OR

      Career Skill Level: Minimum of five years of full time equivalent experience in a server technology related support setting preferably within an academic setting, with a server administration focus.

       

    • Preferred Qualifications

      • Knowledge and understanding of Microsoft Office 365.
      • Knowledge of Microsoft Teams for telephony purposes, and Mitel phone systems.
      • Knowledge of Microsoft Azure, Amazon web services, Google Cloud.
      • Knowledge of MS Active Directory, Group Policy Management, and Microsoft Windows Server operating systems.
      • Knowledge of tiered security infrastructure model.
      • Knowledge of IIS administration.
      • Knowledge of Linux/Unix.
      • Knowledge of Mac OS.
      • Knowledge of system/application/hardware monitoring with specific knowledge of applications used including WhatsUpGold.
      • Knowledge of systems management and security procedures.
      • Knowledge of identity management technologies.
      • Knowledge of Veritas NetBackup, or equivalent enterprise backup system.
      • Knowledge of industry standard networking protocols and the services built upon those protocols (TCP/IP, DNS, DHCP, etc.).
      • Knowledge of infrastructure security, including the ability to read and access logs; including SIEM tools.
      • Knowledge of security camera and video surveillance systems.
      • General knowledge of telecommunication and network design, topology, systems interface, and protocols to meet support requirements.
      • Ability to install server applications and associated operating systems, and to modify local or customized software programs/features.
      • Knowledge of internal operating system technology, computer operations and hardware, and network communications theory.
      • Understanding of information distribution systems, network operating systems, server operating systems, and associated applications.
      • Ability to administer O365 communication platform including email, MS Teams, and supporting communication applications.
      • Ability to diagnose and resolve operating systems and application failures.
      • Ability to resolve impaired service conflicts and to differentiate between hardware and software failures.
      • Ability to perform preventative and remedial maintenance to operating system(s) and specific applications.
      • Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.
      • Ability to interface/integrate campus defined operating system(s) with software and other systems and applications.
      • Ability to specify, create and maintain virtual servers for specialized applications.
      • Ability to evaluate existing and proposed systems and recommend upgrades/modifications and server environments (physical and virtual).
      • Ability to effectively search the Internet, to locate specific information, and keep up with current technology and trends.
      • Ability to operate system backup and archival procedures.
      • Ability to maintain, install, build physical infrastructure platform and connections.
      • Ability to contribute to and execute disaster recovery plans.
      • Ability to translate user-defined requirements into application specifications and features.
      • Understanding of connectivity, system integration, and network traffic issues as they impact applications and operating systems.
      • Ability to work with and connect to applicable network based equipment and associated application software programs.
      • Excellent verbal and written communication skills and the ability to stay calm and focused in difficult situations.
      • Ability to work independently with little or no supervision.
      • Basic understanding of complete email architecture including both on premise and cloud.
      • Familiarity with at least one scripting language (PowerShell, Python, Bash, etc) with the ability to read and understand batch files and automation scripts.
    • Knowledge, Skills, Abilities

      • Knowledge of internal operating system technology, computer operations and hardware, and network communications theory.
      • Ability to use operating system languages as defined by the campus and ability to perform systems level programming in a distributed, networked environment.
      • Ability to use performance monitoring software and interpret results.
      • Ability to perform preventative and remedial maintenance to operating system(s).
      • Ability to interface/integrate campus defined operating system(s) with software and other systems.
      • Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
      • Knowledge of applications programming techniques and procedures.
      • Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and applications code.
      • Ability to research and survey new products and/or releases, such as productivity tools.
      • Ability to establish and document operations procedures.
      • Knowledge of network operating system and network architecture, configuration, and protocols.
      • Knowledge of client server technologies.
      • Knowledge of system management and security/control procedures.
      • Knowledge of database design, structure development, features, operations, programming, and data access principles.
      • Knowledge of data communication network architecture, configuration, protocols, and interfaces.
      • Knowledge of operating systems and storage capacity, including ability to perform capacity planning.
      • Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.
      • Ability to develop and execute disaster recovery plans.
      • Ability to establish data security standards and procedures.
    • Special Conditions
    • CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at:
      https://calstate.policystat.com/policy/9779821/latest/
      • Extended shifts may be required to provide 7x24 support when needed.
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      •  Travel across campus with equipment, operating motorized carts as appropriate. (Operation of carts will require a valid California driver's license.)
    • Salary Range
    • Anticipated salary will be $4,372 – $5,684/month (Career level) or $6,249 - $8,124/month (Expert level) plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Career range: $4,372 - $10,792 per month.  Full Expert range: $6,249 - $12,100 per month.)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.

       

      Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding.  Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING BEGAN in JANUARY 2022 (Applications received after the screening date will be considered at the discretion of the university.)

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    •  
    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

       

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