** This position is open to applicants from San Francisco State, CSU East Bay and Sonoma State Universities **
Working Title
Director of ITS Business Operations
Administrator Level
This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative and the Network Chief Information Officer.
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
Information Technology Services
Appointment Type
At-Will
Time Base
Full Time (1.0)
Work Schedule
Monday - Friday 8:00 am - 5:00 pm
Anticipated Hiring Range
$11,713.00 - $12,946.00 Per Month ($140,565.00 - $155,352.00 Annually)
Salary is commensurate with experience.
Position Summary
Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).
The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.
As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.
Unit Overview
The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.
The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university’s leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.
Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes. The team collaborates closely with campus leadership, human resources, procurement, and finance to ensure compliance, transparency, and fiscal responsibility. By enabling efficient processes, resource optimization, and organizational agility, the IT Business Operations team empowers technology units to remain strategic, responsive, and focused on delivering high-value services to faculty, staff, students, and researchers across the Network.
Position Summary
Operational Management and Guidance
1. Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
2. Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking.
3. Manage resource planning, position control, and hiring processes across SFBRN IT, ensuring strategic deployment and optimal support of campus and Network initiatives.
4. Continuously improve and document business processes, driving process automation, compliance, and efficiency.
5. Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
6. Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
7. Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
8. Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.
Leadership, Management, and Supervision
1. Lead, supervise, and mentor the IT Operations team, cultivating a high-performing and customer-oriented culture.
2. Guide professional development, establish clear performance measures, and ensure staff effectively and equitably support the needs of all Network universities.
3. Drive staff recruitment, onboarding, training, and retention, in cooperation with HR partners.
4. Promote an environment that values diversity, equity, and inclusion and fosters a sense of belonging for all employees.
5. Maintain high ethical standards, transparency, and accountability in all business practices.
Service Delivery and Continuous Improvement
1. Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable IT operations services are delivered to all stakeholders.
2. Monitors and enforces service level agreements (SLAs) for the IT operations unit.
3. Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience within IT operations management.
4. Works collaboratively with the IT leadership team to implement new technologies or process enhancements.
5. Tracks and reports on key performance indicators (KPIs), metrics, and dashboards for IT operations.
6. Keeps up to date with changes in laws, regulations, and technologies that may affect IT services and informs senior management and staff.
Communications and Training
1. Leads the development and maintenance of comprehensive documentation of university and Network IT operations policies, processes, and systems, promoting consistency across the Network universities.
2. Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.
3. Cultivates a culture of mentorship and continuous skill development within the organization.
4. Champions initiatives that encourage knowledge sharing, coaching, and on-the-job learning.
5. Ensures end-user communications are timely, transparent, and helpful.
6. Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.
7. Communicates with Network universities and other Network leadership to safely support the Network’s IT operational needs.
Other
1. Contributes to promoting equity, diversity, and inclusion across the organization.
2. Promotes the organization's core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.
3. Complies with Network, university, and unit policies and procedures regarding privacy of information, authorized use of Network resources, and the security of Network systems and data.
4. Demonstrates safe work practices for oneself, others, and the office environment.
5. Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.
Minimum Qualifications
Experience
- 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions)
- 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.
Knowledge, Skills, and Abilities (KSAs)
- Demonstrated success supervising or mentoring technical or operational staff.
- Strong ability to apply practical problem-solving to operational and compliance issues.
- Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
- Working understanding of relevant administrative policies, regulations, and compliance requirements.
- Effective oral and written communication skills for technical and non-technical audiences.
- Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
- Experience with documentation, process improvement, and knowledge sharing.
Education, Licenses and Certifications
- Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.
Preferred Qualifications
- 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
- Master’s degree in information systems, computer science, or a related field.
- Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar)
Environmental/Physical/Special
• Position may be required to travel among Network universities, as needed, to support operational and collaborative needs.
• Position is a 24-hour on-call position in case of emergencies and critical Network needs.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
** This position is open to applicants from San Francisco State, CSU East Bay and Sonoma State Universities **
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.