Salary and Benefits

Salary Range: $5,540.00 per month to $7,893.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,540.00 per month to $5,733.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on November 17, 2025.

This is a temporary, grant-funded position, with an end date of June 30, 2026, with the possibility of reappointment up to a maximum of 3 years.

Project Veterans Thrive, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education.  The SSS program is a five-year grant (2025-2030). Project Veterans Thrive provides undergraduate veteran students, and their dependents, non-mandated support services, including academic advising, career planning, subject specific tutoring, scholarship guidance, graduate school advising, personal wellness counseling, assistive technology training, academic and personal skills building workshops, financial aid support, and personal finance literacy. The intent of this program is to provide services to increase retention, student GPAs, and graduation rates of military-affiliated students. Project Veterans Thrive provides these enhanced academic support services to 120 students.   

The primary purpose of this position is to provide academic advising and personal wellness counseling to participating students.  The Academic Success Advisor supports students in completing their post-secondary education by providing targeted advice related to class selection, the development of educational plans, and monitors the academic progress of students in the program. Furthermore, the Academic Success Advisor provides personal wellness counseling to support students in the development of non-cognitive skills including academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, motivation and long-term goal setting. This position will function as a team member of Project Veterans Thrive and will assist the Project Veterans Thrive Program Coordinator with carrying out the requirements of the grant.   

Responsibilities

Direct Services to Students 

• Provide academic advising to participants including support with course selection each term and the development of long-term educational plans.
• Provide academic advising related to withdrawals, plans for recovering from academic probation and avoiding academic disqualification.
• Offer advice that takes into consideration students’ financial aid status, participation with the Department of Rehabilitation, personal learning preferences, and learning strengths and challenges, as it relates to course load and course selection.
• Closely monitor students’ grades and academic progress towards graduation. Monitor barriers to students’ ability to enroll or continue to make academic progress (academic holds, financial holds, etc.).
• Attend regular university-wide meetings that support the function of academic advising.
• Develop a close working relationship with the General Education Office and Academic Advising and Career Education (AACE) Office. Collaborate with the Department of Rehabilitation if a student is a client. 
• Provide support to students with graduate school applications.

Personal Wellness Counseling 

• Provide general educational and emotional support to students as it relates to their academic experience. While wellness counseling is not therapy, the Academic Success Advisor supports students with academic & realistic self-appraisal, growth mindset, locus of control, positive self-concept, anxiety, managing interpersonal conflicts, developing a support network, developing plans of self-support, motivation and long-term goal setting.  
• Conduct workshops for students on the above-mentioned topics.
• Conduct trainings for part-time staff on the above-mentioned topics and help facilitate a culture of growth mindset.
• Participate in the development of a nurturing team-focused culture.
• Inform Veteran Student Services Director immediately of participants at risk to harm self or others and submit CARE reports as necessary.

Individual Support Plan Development

• In collaboration with the Program Coordinator, support students in developing Individual Support Plans which serve as a guide for how students should engage with the various services offered by the program, given their unique needs.
• Identify students at risk for not persisting, including using CSUEB’s early alert system in Bay Adviser. Help students revise their support plans accordingly.
• Coordinate with other departments and agencies as needed to support students in finding and making use of additional resources.

Financial Aid Support

• Support students in completing all necessary applications for Financial Aid, including the FAFSA, the CSUEB financial aid verification process, and scholarship applications.
• Support students with completing financial aid appeals as needed.
• Develop a strong working relationship with the Financial Aid Office personnel to maintain understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation.   

Record Keeping and Reporting 

• The Academic Success Advisor is expected to keep accurate and timely case notes and maintain accurate student information in program software (Blumen).

Support with Maintenance of Program

• Collaborate with other campus departments including Veteran Student Services, various academic departments, the General Education Office, Academic Advising and Career Education, Housing, and Financial Aid to educate the campus community about Project Veterans Thrive.
• With the Program Coordinator, recruit, interview and select new students to join the program each summer. Attend outreach events for student recruitment as needed.
• Support other program staff with the coordination of the tutoring service and provide subject-specific tutoring if needed.
• Support the work of the Program Coordinator in meeting all programmatic objectives as outlined in the grant.
• Carry out the requirements of the grant and assist the Program Coordinator in monitoring compliance with state and federal regulations, maintaining accurate student records and other administrative tasks as needed.
• Attend TRIO trainings as needed to remain aware of best practices for TRIO service delivery.  

Minimum Qualifications

• Possession of these abilities and knowledge is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
• One year in the program area to which assigned may be preferred but is not required.
• Equivalent to graduation from a four-year college or university in a related field.
• A master's degree in a related field may be substituted for one year of experience.

Required Qualifications

Knowledge

• General knowledge of the principles, practices and trends of the Student Services field.
• General knowledge of individual counseling techniques.
• An understanding of the financial aid process, general student requirements for meeting academic progress standards, and general knowledge of typical graduation.
• Familiarity with grant-funded programs. 
• Knowledge of laws and ethics related to counseling.
• Experience providing services to students in a higher education environment, including case management in an academic coaching, counseling, advisor or related role.
• Experience with counseling theory and practice, intake interview techniques, and group facilitation skills.

Skills 

• Carry out a variety of professionally complex assignments without detailed instructions.
• Competent in working with students in distress, including students with significant mental health challenges and knowledge of related protocols for student and campus safety. 
• Strong ability to communicate effectively with diverse student, faculty, staff and community members. 
• Pro-active problem-solving skills. 

Abilities

• Ability to analyze complex situations accurately and adopt effective courses of action.
• Advise students on complex student‑related matters and determine appropriate courses of action.
• General competence with software packages such as Microsoft Office Suite, Google Suite, and academic support software packages. 

Preferred Skills and Knowledge

• Personal and/or professional military experience.
• Master’s Degree in Counseling, Educational Psychology, Psychology, Social Work, Special Education or related field.
• Experience working with students with disabilities in a higher education setting strongly preferred.
• Experience working with students with disabilities, low-socioeconomic status, or first-generation college students.
• Previous experience with TRIO programs.
• Specific knowledge of CSUEB requirements for General Education, graduation and financial aid.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.