Ticket Office Supervisor (AS)
Job no: 548896
Position type: Auxiliary
Location: Northridge
Division/Equivalent: Northridge
School/Unit: Northridge Auxiliaries
Department/Office: Associated Students
Categories: Excluded, Administrative, At-Will, Full Time, On-site (work in-person at business location)
Position Updated and Re-Posted June 2025
POSITION SUMMARY:
Under direction, plans, organizes and supervises the work of the Associated Students Ticket office; monitors and controls tickets and cash received; provides information about campus events, and performs related work as required.
POSITION DUTIES:
Oversees daily sales activity of the Ticket Office.
Hires, trains, schedules, evaluates performance, and supervises student staff. Manages student staff hours/schedules and payroll reporting.
Responsible for event settlement, including balancing, reconciling, reporting and recordkeeping.
Oversees off-site event ticket sales.
Consults with campus departments and organizations regarding effective marketing and ticket sales management.
Other duties as assigned.
ADDITIONAL KNOWLEDGE, SKILLS AND EXPERIENCE:
Education:
- High School diploma or equivalent is required.
- Bachelor’s Degree in a related field (business, hospitality, etc.) is preferred.
Experience:
- Previous experience in ticket sales, customer service, or related roles.
- Prior experience in a supervisory role is required.
- Familiarity with ticketing system such as Audience View is preferred.
Knowledge & Skills:
- Ability to handle customer inquiries, resolve issues, and provide customer service.
- Thorough knowledge of receiving, disbursing, and receipting money.
- Ability to train and supervise student employees to ensure efficient operation.
- Ability to assist the Ticket Office Manager in ticket office operations.
- Ability to review and monitor detailed monetary activities with accuracy.
- Ability to balance a cash register and operate office equipment.
- Ability to use computers and various software including Word, Excel, and PowerPoint.
- Ability to make arithmetic calculations with speed and accuracy.
- Ability to work a variable schedule including nights and weekends
This position is employed through Associated Students (AS). AS offers an excellent benefits package including Medical, Dental & Vision insurance, Life Insurance, Vacation, Sick Leave, 14 paid Holidays, company sponsored retirement program and more.
The range of the position is $21.12 - $31.68 per hour. The anticipated hiring range: $21.12 - $31.68 per hour, dependent upon qualifications and experience.
HOURS: Full-Time, Non-Exempt at 40 hours per week; schedule is generally Monday – Friday during business hours but periodically varies to accommodate working evening and weekend events.
General Information
A background check (including a criminal records check) must be completed satisfactorily upon verbal offer of employment. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment.
Candidates should apply by completing the on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
Associated Students, California State University, Northridge, Inc. (A.S.) is proud to operate on the California State University, Northridge (CSUN) campus serving students. As part of the campus community, A.S. follows the California State University (CSU) policy that strongly recommends all faculty, staff and students who are accessing campus facilities at any university location to be immunized (aka vaccinated) against the virus that causes COVID-19.
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