CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

PLEASE NOTE: The position will be filled at either the Student Services Professional SSP IB, or SSP II level, dependent upon the applicant's qualifications:

• SSP IB: You'll assist with the comprehensive management of commencement ticketing and technological support, ensuring smooth operations for thousands of graduates and guests. Responsibilities include developing and managing ticketing workshops, liaising directly with platform vendors, troubleshooting capacity-related issues, and coordinating with IT for event technical needs. You’ll maintain and update online student orientation interfaces, ensuring accurate and timely data management. Additionally, you'll oversee and enhance departmental websites and digital communications. This role also encompasses extensive interaction with students, families, and guests, providing exemplary service and resolving eligibility concerns. You will support day-to-day planning and execution of various transition-related signature events and play a critical role in training and supervising student assistants and volunteers, preparing them for successful participation in significant university events.
• Key Responsibilities:
  • "Creation and implementation of eligibility and ticketing support workshops."
  • "Primary liaison with ticketing platform vendor."
  • "Monitors and reports on ticketing as it relates to venue capacity."
  • "Oversight and maintenance of departmental external websites."
  • "Coordinates and performs data updates as needed."

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/00120bwkjaxq4z2as9ljj22xaz088u9z

• SSP II: This role primarily coordinates ticketing and technology platforms, oversees department technology, supports events, and maintains online student orientation platforms. You'll collaborate across campus departments, extensively interact with students and guests, and lead student staff training and supervision. You’ll also handle operational troubleshooting, budgeting, and continuous assessment to ensure event success and platform effectiveness.
• Key Responsibilities:
  • "Primary liaison with ticketing platform vendor and lead staff member overseeing construction, utility, accessibility, and aesthetic of product as it rolls out and is utilized by students/guests."
  • "Coordinates hiring, training, and supervising student assistants for GradFest and Commencements in relation to ticketing, ticketing distribution, on-site computer/software platform (“Tassel”) utility, and name-card distribution (approx. 25-30 student assistants)."
  • "Coordinates the day-to-day maintenance of departmental websites, including WebTwo for university website pages."
  • "Developing, executing, and evaluating leadership training programs, workshops and retreats."
  • "Collaborates with other staff to execute all necessary communications to students related to NSO online, and other NSO reservation systems."
  • "Monitors and reports on ticketing as it relates to venue capacity."
  • "Troubleshoots and strategizes opportunities and solutions to ensure ticketing distribution aligns with max-capacity thresholds in compliance with campus, city, state, etc., codes/regulations."
  • "Creation and implementation of eligibility and ticketing support workshops which will occur prior and during CSUN’s GradFest event."
  • "Coordinates department assessment needs by serving on the divisional ‘Assessment Community of Practice’."

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/il9i3hm1lbdwg51wmmxqej91nv033zki

Qualifications

• SSP IB:
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
  • Equivalent to one year of experience in professional Student Services work at the entry trainee level.
  • A Master's degree in a job-related field may be substituted for the required experience.
• SSP II:
  • Equivalent to graduation from a four-year college or university in a job-related field. 
  • Equivalent to two years of professional experience in one of the student services program areas or in a related field.
  • A Master’s degree in a job-related field may be substituted for one year of professional experience.
  • Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities

• SSP IB:

• Strong proficiency in digital content management and online platforms.
• Effective interpersonal and communication skills for diverse audiences.
• Ability to collaborate successfully with external vendors and internal stakeholders.
• Excellent organizational and problem-solving capabilities.
• Experience with training and mentoring student staff.
• Knowledge of accessibility standards and web-based technology tools.

• SSP II:
  • Proficiency in managing online and technology-based event platforms.
  • Excellent organizational and project management skills.
  • Strong interpersonal and communication abilities.
  • Experience with training and supervising student employees.
  • Knowledge of accessibility standards and best practices for online content.
  • Ability to handle multiple tasks efficiently and effectively in high-pressure situations.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Student Services Professional IB or II / 3079/2 or 3082/1
• The anticipated HIRING RATE for the SSP IB is $4482 per month. The salary range for this classification is: $4482 - $6342 per month.
• The anticipated HIRING RATE for the SSP II is $5083 per month. The salary range for this classification is: $5083 - $7228 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. Must be willing to be in attendance for programming which can occur on nights and/or weekends, including extensive outdoor work performed at a variety of venues or at local retreat sites during heavy programming time frames (Commencement – mid/late May, New Student Orientation – Early June, and All of August). 
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on campus in Northridge. This is not a telecommute position. 

General Information

• Applications received through June 17, 2025, will be considered in the initial review, and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.