Job Summary

Under the general direction of the Benefits Services Manager, the Benefits Services Quality Assurance Specialist provides support to the Benefits Services Manager for daily operations in administering the administrative and technical support in the delivery of employee benefits to the University employees and their eligible dependents.  This position is responsible for the processing of benefits for all employee transactions as well as full audits in support of transactions to ensure program compliance. Provides support which includes assisting employees in completing required forms for the benefits department. Works on resolving employee inquiries which may require facilitating involvement from the CSU Benefits Office, State Agencies (CalPERS, SCO) and/or plan providers.  This position is responsible for maintaining the data integrity of the PeopleSoft Benefits Module, current required reporting for the Affordable Care Act (ACA). Run ACA Reports in the PeopleSoft Module and PIMS.

Key Responsibilities

• PeopleSoft/Benefits Administration Processes- Operation, Benefits Enrollment and Maintenance of Employee Benefits Administration.  Has primary responsibility for data entry and maintenance of PeopleSoft with respect to benefits data. This includes activities related to the quarterly Dependent Eligibility Verification (DEV) processing.  Runs and reviews error reports daily and makes needed corrections.
• Affordable Care Act Data Entry Enrollment and Tracking activities. Performs ACA/SCO server data entry functions, audits for accuracy and completeness of data to ensure integrity for Federal reporting requirements. Meets key deadlines. Keys ACA benefits enrollments into Employee Benefits Administration and updates Workforce Administration accordingly.
• Answers benefits-related calls and emails in a timely and accurate manner. Acts as backup resource for other Benefits Support Team members.
• PeopleSoft/Benefits Administration Processes for CO- Has primary responsibility for data entry and maintenance of PeopleSoft with respect to benefits data. This includes ACA activity

Knowledge Skills and Abilities

Knowledge of HR/Personnel issues, methods and procedures related to benefits administration. Demonstrated ability to perform all key responsibilities. Ability to perform data entry at an appropriate rate of speed with acceptable accuracy. Demonstrated organizational skills. Ability to coordinate many different projects tasks, determine relative importance of each, prioritize and set appropriate deadlines to complete all tasks accordingly. Ability to effectively communicate verbally and in writing. Ability to effectively utilize the CMS baseline PeopleSoft, HR System; PeopleSoft experience preferred. Ability to run processes, monitor process completion and interpret results. Team player; ability to share responsibility and ownership for team goals and results. Ability to understand and take direction but work independently when appropriate. Ability to make substantial contribution to the continued operation and growth of the organization. Experience working on a diverse academic organization.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to four years of administrative support experience required.
• Bachelor's Degree preferred.
• Working knowledge of PeopleSoft functionality preferred.
• Prior experience working with employee benefits or payroll is a plus.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

HR Service Group

Classification

Administrative Support Coordinator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,864 - $6,072 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0  time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.