*SFSU INTERNAL CANDIDATES ONLY*

 

Working Title

Director, First and Second-Year Advisors

Administrator Level (for MPP positions only)

This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the DUEAP Associate Dean of Undergraduate Education.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

UAC, Undergraduate Advising Center

Appointment Type

At-Will

Time Base

Full Time (1.0 FTE)

Work Schedule

Monday-Friday; 8am-5pm

Anticipated Hiring Range

$8,334.00 - $9,625.00 Per Month $100,008 - $115,500 Annually

Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Dean of Undergraduate Education, the Director of First and Second-Year Advisors is responsible for managing and strategically leading a team of academic counselors working in the Undergraduate Advising Center (UAC) at San Francisco State University. The center is a unit within the Division of Undergraduate Education and Academic Planning (DUEAP). DUEAP is comprised of several units that collaborate to serve students and enhance learning. The director works closely with other advising mangers and DUEAP’s leadership to deliver a quality advising experience for SF State students.

Working within the UAC, the first and second-year advisors provide comprehensive academic counseling to a caseload of first and second-year students and undeclared students, assisting them in achieving their academic, personal and career goals. The team employs a holistic and proactive approach to advising for the first two years and assists students with exploring and declaring majors/minors, identifying their strengths and interests, and overcoming academic and personal challenges. In addition, the first and second-year advisors help students understand SF State’s graduation requirements and university policies and procedures. They encourage self-advocacy, and promotes academic success, timely graduation, and a lifetime of learning.

The director manages a team of up to 16 staff members, implementing a team approach towards delivering developmental advising and academic counseling with a focus on student success for first and second-year and undeclared students. This philosophy involves a collaborative management style focused on relationship building with team members, other advising managers, and campus constituents. The director works with staff to further the mission and vision of the center in alignment with both the mission of San Francisco State University and the mission of the Division of Undergraduate Education and Academic Planning.

Position Information

Strategic Planning/Leadership

• Work closely with DUEAP leadership to facilitate comprehensive academic advising efforts on campus, improving the delivery of advising services while focusing on retention, student success, and graduation, specifically for first-year, second-year, and undeclared students.
• Work in partnership with DUEAP leadership to support the successful implementation of a grant using predictive analytics, data and technology to proactively advise students and improve San Francisco State University’s retention and graduation rates. Deliver a student-centered, case loading model that is consistent with the philosophy and policies of the center, the Division of Undergraduate Education and Academic Planning, and San Francisco State University.
• Work with the Associate Dean of Undergraduate Education and staff to set annual goals for their team and for the larger UAC and develop strategies for reaching these goals.
• Assess the needs of staff and advocate for resources to support them in carrying out their duties and responsibilities to the best of their ability.
• Work with the Office of New Student and Family Programs to deliver academic advising services to first-time freshmen at summer and winter orientations.
• Represent the center and DUEAP as directed or appropriate on campus-wide committees and work groups.
• Participate in initiatives focused on student success, facilitating graduation, and improving academic advising, specifically for first-year, second-year, and undeclared students.
• Work with the Associate Dean of Undergraduate Education and the Director of Advisor Development and College Advisors to develop training for professional staff.
• Assist in the development and implementation of online and print advising resources and tools.
• Creatively market the center’s services to first-year, second-year, and undeclared students and the campus community, promoting the importance of seeking advising and understanding pathways to graduation.
• Design and implement an ongoing assessment plan of their team’s services and programs in order to provide continual improvement towards meeting the campus advising goals.
• Understand best practices in the field of academic advising for first-year, second-year, and undeclared students to ensure the delivery of relevant and developmentally appropriate student support services.
  

Management/Staffing/Supervision/Training

• Manage a dedicated team of up to 16 staff, including two Student Service Professional IVs and fourteen Student Service Professional IIIs.
• Support staff in delivering a range of advising services that include: one-on-one advising, drop-in advising, workshops, and advising events.
• Responsible for all operational aspects of their advising team including but not limited to the administration of day-to-day functions, staff scheduling, supervision, training, project management, and event planning.
• Manage job responsibilities and duties for staff, reviewing progress and areas for improvement, completing annual performance evaluations, and addressing staff questions and concerns.
• Strengthen the advising team by identifying, hiring, and training new talent.
• Motivate, inform, and retain existing staff by offering on-going professional development opportunities both in-house and through participation in professional organizations.
• Work with staff to collaboratively identify annual professional goals and areas of improvement; provide on-going supervision and support to assist in the attainment of mutually agreed upon goals.
• Ensure that staff offer outstanding student support in a welcoming, customer-service oriented environment.
• Assist staff in providing student-centered, solution-focused crisis management for complex student advising situations.
• Assess current advisor training resources and create necessary programs for onboarding advisors that include but are not limited to supporting first and second-year and undeclared students, major/minor pathways, and appropriate course selection for all academic programs.
• Provide expertise and support to staff regarding complex advising policies and student advising situations.

Communication/Partnerships

• Maintain excellent relationships with university constituencies, including administrative support services, colleges, schools, departments, and individual faculty to optimize the delivery of the advising services. Develop cross-departmental relationships in order to foster an SF State culture that values, celebrates, and supports first-year, second-year, and undeclared students.
• Work closely with Strategic Marketing and Communications, New Student and Family Programs, the First-Year Experience Faculty Director, and the First-Year Experience Manager, to market and communicate advising-specific information to first-year freshmen.
• Partner with DUEAP advising managers to ensure students are receiving accurate and timely major-specific advising information.
• Collaborate with the Directors of College Advising and the college advising teams to ensure a seamless transition of advising support for students after their second year.
• Clearly communicate the mission, vision, and goals of the UAC and the first and second-year advising team to campus constituents.
  

Professional Behavior

• Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural
• University (P30D)
  Demonstrate safe work practices for oneself, others and the office environment.

Other Duties as Assigned

Minimum Qualifications

• Master’s or terminal degree in counseling, higher education, student affairs, or a closely related discipline.
• Five years progressively responsible experience in coordination, administration, and leading academic support or academic advising services.
• Experience in hiring, supervising, effectively working with, and retaining a diverse set of staff.
• Experience with and sensitivity to developing and delivering advising and student support services that meet the needs of a highly diverse, urban student population.
• Experience working with faculty, staff, and administrators to develop and deliver effective advising and student support programs/services.
• Ability to work collaboratively and effectively within a complex campus advising system where there are numerous constituents and stakeholders requiring accurate and timely communication of advising-related information.
• Knowledge of student development and counseling theory and its application to academic counseling and student support services.
• Ability to interpret complex academic policies and apply them to individual student cases in an equitable and compassionate manner.

Preferred Qualifications

• Ability to be a creative leader who draws on the knowledge and strengths of the team to develop and advance the vision, mission, and goals of the center.
• Experience managing professional staff in a higher education environment, preferably one that is unionized.
• Experience managing a budget.
• Practical and theoretical knowledge of how students’ academic skills development is affected by their cognitive and behavioral strengths and challenges.
• Experience in conflict resolution at the informal and formal levels.
• Knowledge of the California State University (CSU) System and its policies and procedures.
• Experience using PeopleSoft – Campus Solutions, Educational Advisory Board (EAB), and advising-related software.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
 

*SFSU INTERNAL CANDIDATES ONLY*