Position Summary

Under the general direction of the Director of the Basic Needs/ECRT department, the Basic Needs Assistant Coordinator provides vital support to the Basic Needs Center and the Economic Crisis Response Team. This role involves case management for students experiencing basic needs, insecurities and financial crises. The Assistant Coordinator will be trained in the case management framework developed by the Basic Needs Center to engage with students, assess their circumstances, and resolve concerns by referring them to appropriate university or community resources.

Key Responsibilities:

• Develop and maintain extensive knowledge of basic needs resources and challenges faced by students in higher education
• Support outreach, marketing, and programming efforts to reduce stigma and increase utilization of basic needs services and financial well-being programs
• Manage front desk and lobby operations of the Basic Needs Center
• Assist with inventory tracking of basic needs items, support programming efforts, and help establish written procedures for the Basic Needs Center
• Provide general administrative support to the Basic Needs Center
• Assist with events, training, and programming in the Basic Needs Center
• Support basic needs of students across the San Diego, Imperial Valley, and Global Campuses
• Collaborate with the Financial Aid Office to develop a thorough working knowledge of all aid programs available at SDSU and the processes for awarding aid each academic year

If you are passionate about supporting students and have a strong commitment to enhancing their well-being, we encourage you to apply. Join us in making a positive impact on our campus community. Apply now!

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2026, with the possibility of reappointment. 
• This position is designated as non-exempt under FLSA and is eligible for overtime compensation. 
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Student Financial Resource sub-division, within the Division of Student Affairs & Campus Diversity houses four separate student service offices- the Student Financial Center (SFC), the Financial Aid Office and the Scholarship Office, and the Basic Needs/Economic Crisis Response Team (ECRT). This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Assistant Vice President.

The Basic Needs department serves as a multidisciplinary space to house and support campus basic needs initiatives. The space serves as a wellness hub for presentations and workshops and where students can meet with ECRT case managers and community partners to receive one-on-one personalized support for their basic needs. Programming in the basic needs center will address financial wellness, nutrition, and cooking education, CalFresh education and enrollment, and more.

The Economic Crisis Response Team (ECRT), housed within Basic Needs, aims to bridge the gap in resources for students experiencing immediate food, housing, or unforeseen financial crises that impacts student success. Using a holistic approach to well-being, ECRT supports students through crisis by leveraging a campus-wide collaboration that utilizes on and off-campus partnerships and provides direct referrals based on each student’s unique circumstances. ECRT empowers students to identify and access long term, sustainable solutions during/throughout their academic career at SDSU.   

Division of Student Affairs and Campus Diversity 

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

For more information regarding the Economic Crisis Response Team click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.  Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Key Qualifications

• Equivalent to graduation from a four-year college or university in social work or social welfare is preferred.
• Experience in case management and/or working with individuals experiencing basic needs insecurities.
• Experience working with diverse populations and has demonstrated cultural humility.
• Organized and able to prioritize competing obligations.
• Effective communicator both verbally and in writing and has experience working in a team environment and creating partnerships.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,952 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. 

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,952 - $4,834 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 13, 2024. To receive full consideration, apply by November 12, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.