Job Summary:

The person in this position will work in Circulation, providing access to resources and information at the Service Desk, as well as maintaining building safety and security. The person in this position may support or take the lead in one or more areas, such as Course Reserves, Scan & Deliver, Document Delivery, Interlibrary Loan, Outreach activities, and student employee direction.

Responsibilities:

Access Services Operations (includes Building Safety & Security, Circulation, Course Reserves, Inter-library Loan/Resource Sharing, Reference, Stacks Maintenance): Provide direct services to library users, work direction for Circulation student workers, carry out routine circulation functions, and assist in day-to-day care of the library building collaboratively with other library personnel. Carry out building opening and closing routines and work evening and/or weekend hours, as needed.
-Applies working knowledge of Access Services operations to independently interpret and implement unit policies and procedures accurately and consistently in daily operations.
-Assists patrons with borrowing and returning items and resolving account issues, with full proficiency in the integrated library system and subsystem modules to perform these duties.
-Reviews and resolves routine patron account issues and refers complex matters to appropriate personnel; maintains accurate records and ensures clear communication of relevant information.
-Demonstrates effective communication and interpretive skills to be able to assist patrons with locating and using library resources and services (online and physically), providing directional information, resolving patron problems and complaints, assessing patron information needs, and referring patrons to a librarian for in-depth library research assistance.
-Participates in the recruitment, hiring, training, scheduling, supervision and evaluation of student workers.
-Assists with identifying and communicating about potential safety and security issues in the building with Community Service Officers and University Police Department.
-Assists with identifying and reporting physical plant and custodial issues to facilities and custodial services personnel.
-Assists with course reserves processes, including scan & deliver, as needed.
-Assists with interlibrary loan and resource sharing borrowing and lending processes, as needed.
-Assists with reviewing, revising, and communicating policies and procedures.

Other Public Services Operations:
-Assists with marketing and outreach for programs, services, and collections.
-Assists with a variety of Access Services related data collection and compilation (circulation statistics, occupancy counts, feedback, program attendance, requests, etc.).
-Assists with tours and providing education on CSUSB Libraries’ programs, resources, and services.

Other Classification-Related Duties as assigned.

Minimum Qualifications:

Completion of a high school education or equivalent certification and two years of related library and/or clerical experience required.

Required Qualifications:

In addition to Position Skill Level I requirements, work at this level typically requires the
following range of skills:
• Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods.
• General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records.
• Ability to interpret library unit’s policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes.
• Working knowledge of institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.
• Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of institution’s standards pertaining to copyright and intellectual property protection and the ability to source and apply such policies and standards to avoid potential violations.
• Full proficiency in the use of automated library system(s) and subsystem(s) pertaining to functional area.
• Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons.
• Demonstrated problem solving and research skills to address standard and non-standard work problems.
• General knowledge of library accounting and budget procedures, including the ability to perform arithmetic operations to track and monitor vendor accounts and budgets.
• Demonstrated ability to compile and present information in an organized manner.
• Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources.
• Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers.

Preferred Qualifications:

• A bachelor’s degree.
• Experience working in an academic library.
• Experience in a customer service situation, preferably in an academic student support setting.
Three years of related library and/or clerical experience preferred.

Special Conditions: 

The schedule is Monday-Thursday 1 pm - 9:30 pm & Friday 9 am-5:30 pm, and vary during intersessions and summer months.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $3,981 per month for qualified candidates.

CSU Classification Salary Step Range: $3,981 - $5,800 per month (Step 1 – Step 20). 

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Thursday, April 2, 2026

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act