Job Summary

Under the general supervision of the Lead Custodial Crew Manager, the Custodial Alternative Shift Crew Manager plans, organizes, and supervises the activities of one or more custodial services crews, crew leads, and/or teams serving the main and south campuses as well as other off site campus locations. In this role, the incumbent is responsible for ensuring custodial services for the assigned crew are accomplished daily while also assisting the campus with other duties associated with support required for special events, emergencies, and after hours call backs. The Crew Manager also works to support other Custodial Crews as needed to assist with shift coverage and oversight. The Crew Manager is responsible for management of personnel, oversight and management of contracted services, implementation of a quality assurance monitoring program, and is charged with ensuring services for the area of assignment are delivered to the campus in an organized, prioritized, scheduled, and cost effective manner. In the absence of the appropriate administrator, the Crew Manager may be delegated authority for the operational management of the Custodial Services Unit or a portion thereof.

The Custodial unit of Facilities Development & Operations provides services to a university campus spread across nine sites comprising +170 acres, 85 buildings, and more than seven million gross square feet. The unit is comprised of 6 custodial crews with one crew serving day shift, one serving swing/alternate shift, and 4 serving on the graveyard shift. Overall, Custodial Services employs one Lead Custodial Crew Manager, 5 Custodial Crew Managers, 5 Lead Custodians, and 108 custodians.

 

Key Responsibilities

• Receives, assigns, tracks, and ensures completion of service calls within assigned custodial crews
• Ensures efficient labor resource coverage to the assigned custodial service areas including provision of support and assistance to other custodial crews as needed
• Reports maintenance or repair issues observed in buildings and grounds to the Customer Service Center
• Inspects custodial equipment to determine repair or maintenance needs
• Ensures assigned specialized work orders are completed on schedule, particularly with those designated as a life/safety, emergency, urgent, or high priority
• Implements a quality assurance/inspection program for all assigned custodial routes to ensure meets established service level and quality requirements
• Ensures computerized record keeping systems are maintained with all work efforts documented accurately
• Prepares daily shift reports and other reports requested
• Directly leads, oversees, and supervises an assigned team of custodial staff so as to ensure focus, efficiency, and a high quality of work. Provides assigned staff with guidance, mentorship, and direction
• Coordinates services with campus customers to ensure a seamless operation that minimizes disruption to campus programs and activities while also ensuring service level is maintained
• Tracks performance improvement issues such as absenteeism to ensure improvement
• Tracks and keeps records regarding regulatory compliance for the assigned area of operations

 

Knowledge, Skills & Abilities

• Knowledge, experience and ability to implement a customer focused service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment
• Knowledge of and ability to manage, supervise, coach and mentor personnel in a union environment
• Knowledge and understanding of safety in the workplace and ability to observe safety requirements and safe work practices and methods
• Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments
• Demonstrated proficiency with computer applications including word-processing, spreadsheets, as well as electronic meeting, calendaring, and email systems
• Ability to analyze and respond appropriately to emergency situations
• A valid California Driver’s License with good driving record is required and must be maintained for the operation of any vehicle required for this position

 

Required Qualifications

• High school diploma or equivalent is required
• Minimum of four years of experience in scheduling, coordinating, and performing custodial operations for comparable facilities, two years of which shall have been at the supervisory and/or lead level with responsibility for a large facility or group of buildings

 

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

 

 

Preferred Qualifications

• Associate degree in business or operations management or a related field
• Certification from International Sanitary Supply Association Cleaning Management Institute or similar program Input preferred qualifications
• Prefer supervisory experience within a collective bargaining and represented staff environment
• Prefer experience working in a University setting

 

Compensation

Classification: Administrator I
Anticipated Hiring Range: $6,129/month - $6,774/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

 

 

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 25, 2025 through May 11, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

 

Work Schedule

Monday - Friday, 3:00 p.m. to 11:30 p.m.
Business needs may occasionally require extended and weekend hours.

 

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

 

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

 

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

 

 

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

 

 

 

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).