Job Summary

The purpose of this position is to provide management oversight of the CMS programming team that delivers technical system solutions. This includes major CMS upgrades as well as system enhancements and other ongoing system maintenance responsibilities. The incumbent manages the customer-facing parts of the Systems unit, facilitates the development and implementation of project plans and oversees the successful completion of technical CMS projects in Admissions, Student Records, Financial Aid, Student Services and Student Administrative Systems. The position requires an exceptional combination of project management, team facilitation, programming and systems analysis skills. The incumbent must drive results from multiple, simultaneous projects utilizing highly skilled employees to produce complex system solutions within deadlines.  

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Project Management - Provide project management leadership in all areas of Student Administration and Bursar business system implementations by directly organizing and managing technical projects from inception through completion. Translate business requirements into technical specifications. Directly manage the efforts of project teams. Ensure that technical deliverables are accurate and timely. Facilitate cross-functional communication and system implementation involving multiple business and technical areas. Support ongoing operations and maintenance of Student Information Systems by planning, communicating, and coordinating activities pertaining to upgrades, fixes, enhancements, issue-tracking, help-desk tickets, and test plans. Ensure that systems are customer-focused, integrated, efficient, documented, and in compliance with best practices and legal requirements.
• Technical Leadership - Provide technical leadership in activities pertaining to delivery of Student Administration data to the customers and processes.  Design and implement data storage structures to enable efficient business reporting. Design and implement procedures, software programs, utilities, and documentation to support customer-focused delivery of business data.  Ensure compliance with all standards of data integrity, security, and privacy. Investigate technical options and recommend solutions. Troubleshoot problems, escalate and track issues, and follow up with resolutions. Enhance the scope and functionality of campus reports to meet the needs of diverse customers. Ensure rapid delivery of business reports, efficient use of resources, and adherence to proper standards of documentation, testing and security.
• Supervision of Staff - Directly supervise Programmer/Analyst staff. Operate the unit as a service-orientated resource that ensures well-run computer system implementations and operations. Delegate, assign, and track tasks and projects including system development, troubleshooting, upgrades, reports, interfaces, security, testing, documentation, etc.
• Support and provide management backup to the Director of Information Systems. As required, represent Enrollment Services Systems in interactions with department managements, CMS Central, Human Resources, the campus Business Office and other groups. Support managerial and administrative functions within the Systems unit.

Knowledge Skills and Abilities

Ability to build and maintain a business analysis and project implementation service unit is required. Ability to manage business analysts and programmers. Ability to directly conduct team meetings and to produce timely decisions and deliverables. Ability to communicate constructively with a variety of staff and managers and to facilitate productive outcomes. Ability to multi-task in a modern, fast-paced systems development environment. Ability to handle competing demands, prioritize tasks, and deliver results with minimal supervision. Ability to communicate through written documents. Ability to produce clear and accurate documentation, both written and graphical. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability and integrity of system data by working within approved processes and testing procedures.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• A four-year degree in Computer Science, Information Management, or similar degree pertaining to information systems and implementations is required. A minimum of three years of related experience is required. Work experience in technical development, project management and system implementation may be substituted for up to two years.

• Experience in large computer system development and implementation is required. A thorough understanding of application and data architectures, programming techniques, development cycles, and project deliverables is required.

• Experience with industry software products such as ERP packages, reporting tools, and relational data bases is required. Knowledge of computer system functionality including user interfaces, data storage, reports, self-service, and batch processing is required. The ability to work closely with computer programmers to specify and deliver working solutions is required.

• Experience in the system development process including operational analysis, process flows, technical specifications, development, testing and rollout is required. A high level of project coordination and team facilitation experience is required. The ability to organize complex projects, manage deliverables, and produce timely and accurate results is required. Knowledge of project management tools and methodologies is required.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

ES Student Systems

Compensation

Hiring Range: The hiring range for this position is $10,000 - $10,833 per month commensurate with candidate's education, experience, skills, and training.

CSU MPP Compensation Summary Range:  The MPP Comp Summary Range for this position is $8,742 - $13,113 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Benefits

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Classification

Administrator II

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                   

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.