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Basic Needs Lead

Apply now Job no: 513168
Department: Office of the Dean of Students
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

    • Position Summary
    • (Classified as: Student Services Professional III)

      Full-time position available on or after July 1, 2022 in Basic Needs.

      Under the general direction of the Care Manager, the Basic Needs Lead is part of the Basic Needs department providing direct student service support, as well as operational program coordination for students dealing with basic needs insecurities. With a primary emphasis on providing student care support the Lead is responsible for case in-take, assignment and tracking through the completion of a report. The Lead maintains accurate and timely information and resources, oversees care submissions, assigns student care cases to the Care and CalFresh Coordinators, and is responsible for preparing reports and documentation. The incumbent exercises discretionary decision-making and is empowered to make appropriate decisions on behalf of the unit and in a manner which best supports student holistic well-being and aligns with policy, regulation, guidance, etc.

      In addition, the incumbent supports the development and implementation of Basic Needs related including: Campus Cares, CalFresh, Warrior Food Pantry, Food Distribution, and Emergency Housing. This position is considered essential to the continuity of university operations. The incumbent works primarily on-site with some remote work including occasional evenings.

    • Job Duties
    • Duties include but are not limited to:
      • Coordinate all aspects of the student care management function within Basic Needs, including the assignment and monitoring of student caseloads to the Care and CalFresh coordinators.
      • Responsible for recognizing specific program needs and for developing approaches for possible implementation.
      • Responsible for oversight of student care case load management of entire Basic Needs/Care team: intake, assign, follow-up with case leads, coordinate with Care Manager, update databases, and develop reports.
      • Collect, prepare and compile all student Basic Needs/Care case reports and submit report to the University, Chancellor’s Office and others as needed.
      • Train and supervise Basic Needs/Care Coordinators (SSP II), and ensure reporting, tracking, student care processes are following all local, state, and federal requirements.
      • Oversee the implementation, maintenance, and development of Maxient for Basic Needs/Care programs.
      • Manage the system configuration and management of Basic Needs and Care through Maxient.
      • Independently provide comprehensive advisement and support to students dealing with food and housing insecurities.
      • Analyze individual student or group situations thoroughly, perceive the available alternatives and their implications and must formulate and verbalize this information to students and Basic Needs/Care Coordinators.
      • Meet with students to assess the level of crisis and provide campus- based resources and referrals and make any external referrals when needed.
      • Assist students in applying for on-campus emergency grant aid programs and other forms as needed.
      • Use own judgement to provide intervention for students with immediate definable needs such as COVID-19, shelter, food, financial, transportation, etc., or refer to Care Manager and other departments as needed.
      • Coordinate support services, including referral and liaison with Stanislaus County, Center for Human Services, social services, mental health services, housing agencies, financial support agencies, food services, etc. for students in need.
      • Provide housing navigation support to students experiencing housing insecurity and serve as a point of contact that can develop relationships with property owners, maintain records of available housing, connect students with housing opportunities and broker connections to legal assistance in situations where it is needed.
      • Coordinate student placement, tracking, and case management for Emergency Housing placements.
      • Establish functional partnerships with city and county agencies, community, and faith-based organizations in order to effectively refer eligible students to off-campus rapid rehousing programs, emergency shelters, and wrap-around case management.
      • Responsible for overseeing, managing and coordinating the day-to-day-activities of the Basic Needs Ally outreach program which includes student supervision; recruitment and advisement; and program development, coordination, implementation, and assessment.
      • Serves as the primary liaison to other campus colleges/departments and represents Basic Needs in campus-wide events, such as New Student Orientation/Transfer Orientation, etc.
      • Coordinate and supervise efforts and activities related to outreach and awareness campaigns around basic needs initiatives across all units and departments on campus.
      • Develop and implement a plan for targeted workshops varying populations: faculty, staff, students, administrators, and community members.
      • Oversee interns and students facilitating Basic Needs Ally workshops, classroom presentations, targeted presentations, etc.
      • Lead weekly meetings with CalFresh Coordinator and Care Coordinator.
      • Perform other duties as assigned by the Care Manager to ensure the success of the COVID-19 Student Care Support and Basic Needs on behalf of the university, students, employers and alumni.
    • Minimum Qualifications
    • Education:  Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

      Experience:  Equivalent of three years of progressively responsible professional student services work experience. (A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.)

    • Preferred Qualifications

      • Masters’ degree in Social Work, Counseling, Public Health, Student Affairs, or related field.
      • Experience working with diverse groups of individuals and multicultural university environment and demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds.
      • Prior experience working with or awareness of colleges student who have experienced financial difficulties/hardships and/or emergencies situations.
      • Experience working with local community resources and developing partnerships that enhance student success.
      • Experience with or the ability to consult with the campus community regarding student concern.
      • Experience in marketing programs (web, social media, flyers, e-mail campaigns).
      • Working knowledge of campus, local community and private health and welfare resources.
      • Ability to carry out a variety of professionally complex assignments without detailed instructions.
      • Ability to efficiently develop, implements, coordinates and evaluates student advising programs.
      • Ability to communicate and work effectively with an ethnically and culturally diverse campus community.
      • Ability to provide training and work direction to professional student services staff.
      • Excellent communication both oral and written skills to effectively handle a broad range of interpersonal contacts.
      • Ability to coordinate, organize and demonstrate command of a complex and continual changing array of information, date, places and people.
      • Strong computer skills with experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, etc.) in order to prepare a wide variety of correspondence, reports, presentations, etc.
    • Knowledge, Skills, Abilities

      • General knowledge of the methods and problems of organizational and program management.
      • General knowledge of research and interview techniques.
      • Ability to interpret and apply program rules and regulations.
      • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
      • Ability to obtain factual and interpretive information through interviews.
      • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
      • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
      • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
      • Thorough knowledge of the principles of individual and group behavior.
      • General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, activities and practices of the program area to which assigned.
      • General knowledge of individual counseling techniques.
      • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, programs, organizational procedures, and activities of the campus.
      • Working knowledge of student services programs outside the program to which immediately assigned.
      • Ability to analyze complex situations accurately and adopt effective courses of action.
      • Ability to advise students individually and in groups on complex student-related matters.
      • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
      • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
      • Ability to carry out a variety of professionally complex assignments without detailed instructions.
      • Ability to establish and maintain cooperative working relationships with a variety of individuals to include faculty, CSU administrators, student organizations, and other private and public agencies and others in committee work, and student advising and community contacts.
    • Special Conditions
    • CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at:
    • License or Certifications

      • Valid California Driver's License
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Required to travel across campus to other offices or buildings frequently.
      • Ability to travel between Turlock and Stockton Campuses
      • Ability to lift, move and/or carry up to 50 pounds push 100 pounds on a cart.
      • Some weekend and evening work required
      • Likely to be seated for long periods of time and spend a good portion of work time using a computer
    • Salary Range
    • Anticipated salary will be $4,691 – $5,160 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full SSP IV range: $4,691 - $6,683 per month)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MAY 25, 2022. (Applications received after the screening date will be considered at the discretion of the university.)

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.



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