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Care Coordinator

Apply now Job no: 500321
Department: Office of the Dean of Students
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Education Support Professionals

    • Position Summary
    • (Classified as: Student Services Professional II)

      Full-time position available on or after July 12, 2021 for the Basic Needs Program of Student Affairs.

      Under the general supervision of the Care Manager, the Care Coordinator, will provide non-clinical case management to at-risk students who are experiencing food, housing and/or financial insecurity. The position meets with students to help assess the level of support needed and connect the students to the resources available on-campus and refer to external resources when appropriate. In addition, the incumbent will support the development and implementation of Stanislaus State’s Basic Needs programming aimed at addressing student food and housing insecurity: Campus Cares, Warrior Food Pantry, Food Distribution, and CalFresh. This position is considered essential to the continuity of university operations. The incumbent works primarily on-site with some remote work including occasional evenings.

    • Job Duties
    • Duties include but are not limited to:
      • Coordinate Campus Cares student intake, determine eligibility, interview applicants, consult with Care Manager, make recommendations for the Campus Cares Review Group, award student via appropriate campus department, follow-up with student, and prepare and submit student records/tracking regularly and timely in appropriate software systems.
      • Meet with students to assess the level of crisis and provide campus- based resources and referrals and make any external referrals when needed.
      • Assist students in applying for on-campus emergency grant aid programs and other forms as needed.
      • Assist with providing intervention for students with immediate definable needs such as shelter, food, financial, transportation, etc., or refer to Care Manager as needed. 
      • Coordinate support services, including referral and liaison with Center for Human Services, Social Services, mental health services, housing agencies, financial support agencies, food services, etc. for students in need.
      • Provide support (assisting with applications, locating other resources, etc.) and follow with students via phone, meeting or emails.
      • Prepare and submit student records regularly and timely in Maxient, EAB and other tracking mechanisms as needed.
      • Follow the professional code of conduct at all times.
      • Coordinate and document follow-up care for students referred to community resources.
      • Create and maintain active databases of various community programs, groups, and mental health clinics that provide housing, financial support, or food services, etc., for students in need.
      • Assist with establishing working linkages with a variety of community agencies providing mental health services, health care, social services.
      • Provide students with options for community services, i.e., agencies providing shelter, food, financial, transportation and legal services in local areas, low-cost referrals for students with limited funds for psychological services, etc.
      • Provide consultation and presentations to faculty, staff and students in providing early intervention of at-risk students, and increasing awareness of basic needs services that are available.
      • Participate in weekly Campus Cares meetings.
      • Provide effective presentations, facilitate an open exchange of ideas, and write clear, concise notes, documents, and reports.
      • Coordinate Campus Cares program development, assessment, marketing and outreach and engagement on the Turlock and Stockton Campus and make recommendations to Care Manager.
      • Provide program procedural and simple budgetary analysis, and maintain records documenting number of Campus Cares cases, outreach activities, etc. to the Care Manager.
      • Recruit, train, lead, and coordinate, student assistants and volunteers (including scheduling, training, timesheets, and meeting with faculty liaisons as needed). 
      • Maintain current knowledge of Basic Needs resources for both on and off campus, university procedures, rules and regulation along with other student services.
      • Ensure the up-to-date maintenance of required documentation, web-based resources, reports and student records in accordance with university policies, government regulations and accreditation standards.
      • Assist and participate in the formulation and implementation of Basic Needs program goals, objectives and marketing for: the Warrior Food Pantry, Food Distribution, CalFresh, and Campus Cares.
      • Coordinate large-scale events, activities, and campaigns for students in alignment with nationally recognized awareness days.
      • Maintain detailed and current records on Basic Needs programs (including statistics, reporting, research and assessment/evaluation).
      • Ensure compliance with grant funding activities and assist with implementing new and existing Basic Needs programming.
      • Assist with daily Warrior Food Pantry operations and purchases as needed (cross-trained).
      • Assist students with CalFresh pre-screenings, scheduling CalFresh appointments or assisting students as needed (cross-trained).
      • Assist with developing and launching the Basic Needs Ambassador program.
      • Assist with researching and preparing grant proposals, and reporting to meet grant requirements.
      • Assist with organizing and operationalizing the bi-weekly food distributions, including recruiting volunteers and maintaining records.
      • Assist with Marketing - Create/Design graphics and marketing/promotional materials in Canva (or other platforms) to assist with efforts to educate and market via social media (Instagram, Facebook & Twitter), print, and other formats.
      • Incorporate health equity, social justice, cultural humility, and diversity concepts and principles into all work.
      • Represent the university and Basic Needs at conferences, professional development workshops, training and meetings.
      • Serve on Department, Division and campus-wide committees as a Basic Needs representative as needed.
      • Perform other duties and special projects as assigned by the Care Manager to ensure the success of Basic Needs on behalf of the university, students, employers and alumni.

    • Minimum Qualifications
    • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year‑for‑year basis.)

      Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. (A master’s degree in a job‑related field may be substituted for one year of the professional experience.)

    • Preferred Qualifications

      • Master’s degree in Social Work, Counseling, Public Health, Student Affairs, or related field.
      • Demonstrated ability to use organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs.
      • Experience working with local community resources and developing partnerships that enhance student success.
      • Demonstrated ability in managing difficult and complex situations involving under-resourced and high-need students.
      • Ability to communicate and work effectively with an ethnically and culturally diverse campus community.
      • Experience with working with a diverse group of individuals and multicultural university environment. Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds.
      • Demonstrated ability to develop a strong working knowledge of campus, local community and private health and welfare resources.
        Demonstrated ability to carry out a variety of professionally complex assignments without detailed instructions.
      • Ability to work effectively and productively as part of a team through close collaboration and coordination with colleagues and others.
      • Experience/ability to consult with the campus community regarding student concerns.
      • Excellent communication (oral and written) skills with the ability to effectively handle a broad range of interpersonal contacts, including demonstrated ability to make effective presentation, facilitate an open exchange of ideas, and write clear, concise notes, documents and reports. Must be able to interact in a positive, respectful, and professional manner with campus community, including staff, faculty, donors, et. al. especially when under pressure.
      • Ability to coordinate, organize and demonstrate command of a complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of performing job functions.
      • Ability to accomplish multiple tasks simultaneously, work under pressure, and work as part of a team.
      • Ability to coordinate events/programs.
      • Experience marketing programs (web, social media, flyers, email campaigns).
      • Strong computer skills with experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, etc.) to be able to prepare a wide variety of correspondence, reports, presentation, etc. Experience with electronic records, highly preferred.
    • Required Qualifications

      • Working knowledge of the practices, procedures and activities of the program to which assigned.
      • General knowledge of the methods and problems of organizational and program management.
      • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
      • Ability to interpret and apply program rules and regulations.
      • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
      • Ability to obtain factual and interpretive information through interviews.
      • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
      • Ability to advise students individually and in groups on routine matters where required.
      • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
      • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
      • Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
      • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
    • Special Conditions

      • Ability to occasionally work evenings and/or weekends.
      • Ability to travel between Turlock and Stockton campuses.
      • Ability to lift, move and/or carry up to 50 pounds; push 100 pounds on a cart.
    • License or Certifications

      • Valid California Driver's License

    • Salary Range
    • $4,304 - $6,120 per month plus excellent paid benefits.  (Anticipated salary will be $4,304 – $6,120 per month, depending on the qualifications of the successful finalist.)

    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary

    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.

    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER JUNE 10, 2021 (Applications received after the screening date will be considered at the discretion of the university.)

    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.


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