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Director, Housing and Residential Life

Apply now Job no: 498613
Department: Office of the Dean of Students
Work type: Management (MPP)
Location: Stanislaus - Turlock
Categories: MPP, At-Will, Full Time, Student Services

    • Position Summary
    • Full-time position under the Management Peronnel Plan (MPP) available on or after May 1, 2021 in the Student Affairs division.


      The Director of Housing and Residential Life is responsible for the three functional areas of the department: facilities, business operations and residential life. The position manages all operational aspects of the unit including visioning, strategic planning and assessment. Areas of responsibility include occupancy management, advertising and marketing, financial solvency, facilities management and construction, personnel practices, internal controls, risk management and compliance, student relations, emergency and crisis response, internal and external collaborations and unit process improvements. The Director is charged with ensuring the housing mission, vision and values align to institutional priorities, support student success and facilitate the development and personal growth of the resident student population. To accomplish this the Director leads the unit in the development and maintenance of relationships with a broad spectrum of collaborators including campus partners, the area community and families.

    • Job Duties
    • Duties include but are not limited to:
      • Oversee all unit strategic planning activities to position the department to be a leader within the field of Housing and Residential Life. Lead short-term and long-term planning to achieve the unit mission, vision and values.
      • Ensure that all documents/processes align with Student Affairs and institutional priorities and objectives, inclusive of the strategic plan, graduation initiative and priorities and that all housing planning processes address the following: occupancy management; community and resident relations; student success initiatives; compliance, assessment and accountability; learning communities and student learning outcomes; diversity and inclusion; emergency operations and contingency planning.
      • Identify ways to enhance revenue generation capacity of the student housing complex through new initiatives. Expand conference program as appropriate.
      • Facilitate positive collaborative relationships with campus partners whose operations intersect with housing operations, such as: enrollment management, facilities, campus life, academic success, public safety, health services, Title IX, judicial affairs, campus dining, Auxiliary Business Services, student financial services, university property management, safety and risk management, faculty relations, etc.
      • Proactively work with Auxiliary Business Services to address facility and operational needs of ABS owned property and ABS led Dining contractual obligations. Work with partners to facilitate data collection and review to inform decision-making and student service.
      • Oversee financial planning, including rate setting, annual operating budget, reserve management and expense monitoring.
      • Operate and maintain the housing facilities, comprised of 164 residential living units, a dining venue, community center and associated systems and equipment.
      • Ensure unit policies, procedures, processes and protocols are relevant, consistently and fairly enforced and accessible. Oversee repository of documents which are revisited on an annual basis. 
      • Oversee unit assessment program. Engage in qualitative and quantitative program review to include industry standards (e.g. CAS), institutional requirements (e.g. Support Unit Review) and other best practices. Ensure findings are integrated into planning cycles with associated implementation timelines and achievement benchmarks. Oversee data collection and review processes, producing multi—year comparative data across the business operations, facilities and residential life functions.
      • Demonstrate a strong commitment to diversity and inclusion, support university affirmative action and equal opportunity goals and objectives, and affirm inclusion as a fundamental value of the department.
      • Provide leadership, management and direction to a comprehensive housing and residential life program. Facilitate a fair and inclusive working environment. Provide professional development opportunities and invest in employee growth and development.
      • Establish and maintain open channels of communication within the unit, amongst housing employees and the general resident community. Schedule staff meetings, resident community meetings and campus briefings as appropriate.
      • Coordinate overall department communication protocols to ensure prompt, concise, and necessary information notices to various client and constituent groups.
      • Ensure department recruitment, hiring and supervision processes are clearly articulated, documented and conducted with fairness and impartiality.
      • Ensure performance management is the foundation of employee supervision and accountability, providing training and resources as needed.
      • Conduct periodic workload assessments to inform department planning and employee bandwidth. Ensure employees are held to work expectations and conduct appropriate personnel action/resolution as needed.
      • Engage employees as active and contributing members of the unit whose suggestions are welcome. Look to streamline department efficiencies and maximize resources by promoting professional development within the employee base. Encourage a culture where employees are empowered to recommend changes to existing processes or the creation of new processes.
      • Serve as an advocate and agent of the department in conversation and partnerships with colleagues. Participate on campus committees.
      • Arrange training opportunities and ensure housing employees have accurate department and campus information in order to feel informed and provide excellent customer service.
      • Manage student housing complaint/appeal processes to minimize potential negative media for the institution, successfully resolve the situation for the client and to serve the overall interest of the department. Liaison with University Communications and Public Affairs to provide pertinent information as needed and to respond to media inquiries when appropriate.
      • Ensure emergency operating plans exist and activate them as appropriate.
      • Management safety and risk management protocols and procedures. Distribute information as appropriate.
      • Serve on the institution Emergency Operations Command team.
      • Conduct regular emergency response planning within the unit, including table top exercises
      • Oversee department emergency response protocols when activated
      • Facilitate cross-training of housing staff across functional areas to ensure housing business continuity post crisis and personnel capacity mid-crisis.
      • Work with the Associate Director to proactively identify students in potential crisis and refer the individual to support services. Liaison with students and family on various items relating to resident health and well-being.
      • Other duties as assigned.
    • Minimum Qualifications
    • Education:  Bachelors degree required. Master’s degree from a college or university preferred.

      Experience:  Five years of professional experience working in higher education relevant to student services. The incumbent must have knowledge and experience of university housing operations.

    • Preferred Qualifications

      • Innovative, creative and energetic work style.
      • Communication style based on kindness, empathy and compassion.
      • Demonstrated ability to source necessary and relevant information in order to conduct accurate and factual research.
      • Student conduct philosophy rooted in the restorative justice model.
      • Team-oriented collaborative leader.
      • Ability to maintain a flexible work schedule, including afterhours events as needed.
      • High degree of deadline-driven productivity, commitment, adaptability, initiative and follow-through.
      • Strong attention to detail. Proven ability to produce high quality material while meeting strict deadlines.
      • Strong customer service orientation and skills.
      • Ability to model and coach constructive working relationships with others.
      • Excellent time management and organizational skills.
      • Demonstrated experience with presenting and public speaking.
      • Experience in administration related to residential life management software and/or electronic records system.
      • Experience serving at a Hispanic Serving Institution.
    • Required Qualifications

      • Experience working in a residential housing community at a University which may include business operations, facilities management and residential life.
      • Demonstrated leadership and organizational skills including visioning, strategic planning, program review and assessment.
      • Strategic in thinking and orientation; ability to deal with emergent issues, multiple projects and constituents simultaneously.
      • Data-driven leader with demonstrated experience implemented services and programs based upon data collection and analysis.
      • Ability to multi-task and prioritize projects across multiple units of diverse function and purpose.
      • Experience identifying, implementing and assessing student learning outcomes, including co-curricular learning.
      • Demonstrated ability to source necessary and relevant information in order to conduct accurate and factual research.
      • Experience in the areas of contingency planning, emergency preparedness, and crisis response.
      • Experience with record-keeping and documentation in regards to compliance, risk management and procedural processes.
      • Knowledge and skills related to revenue and budget planning, as well as expense review and analysis.
      • Understanding of financial resource management, especially as it relates to efficient use of resources, and to include reserve growth and use.
      • Ability to execute financial modeling and scenarios.
      • Experienced supervisor with a philosophy of mentorship, personal accountability and communication.
      • Ability to cultivate and leverage partnerships within Housing and the campus community to provide better support and services to students.
      • Experience working in a unionized environment.
      • Ability to manage workloads encompassing multiple collective bargaining agreements.
      • Experience reviewing and/or managing legal contracts, MOU agreements, master lease agreements, etc.
      • Experienced supervisor with a philosophy of mentorship, personal accountability and communication.
      • Familiarity with the concept of performance management.
      • Experience creating and facilitating professional and para-professional staff development and training.
      • Ability to serve as an agent of the institution for community and regional partnerships, with parents and family of students, or with community agencies and/or collaborators.
      • Experience serving on institutional committees and work groups.
      • Experience leading meetings with individuals and groups to discuss or present information in the setting of open forums, informal meetings, or formal meetings.
      • Experience establishing a culture of inclusion and diversity. Understanding of social justice, equity and access.
      • Ability to establish rapport and work effectively with a wide variety of people, including students, parents, community members and colleagues.
      • Experience creating support programs for a diverse student body, inclusive of a large first-generation, Pell eligible, college student population.
      • Knowledge of student development theory and emerging college student trends.
      • Familiarity with and ability to quickly learn relevant state and federal regulations including Landlord Tenet Law, CA Education Code, Clery Act, Title IX, VAWA, Alcohol and Drug Free Campuses, ADA, HUD provisions, etc.
      • Excellent written and verbal communication skills. 
      • Competency with office technology and software.
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Occasional sitting in a chair up to 3 hours straight, with occasional standing for up to 15 minutes straight.
      • Daily walking between campus departments and within the housing complex.
      • Must be able to maintain focus amidst interruptions for up to 10 minutes.
      • Ability to focus on tasks with clarity and concentration for up to 30 minutes at a time.
      • Ability to lift 30 pounds.
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: MPP) Benefits Summary: CSU Employee Benefit Summary
    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.
    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN JANUARY 18, 2021. (Applications received after the screening date will be considered at the discretion of the university.)
    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  Voluntary Self-Identification of Disability PDF Form.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.



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