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Information Technology Consultant

Apply now Job no: 497368
Department: Off of Information Technology
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU - Technical Support Services, Information Systems & Technology, Probationary, Full Time

    • Position Summary
    • (Classified as: Information Technology Consultant - Foundation)

       

      Full time position available on or after September 14, 2020 in the Office of Information Technology. 


      Working under the direction of the Director of Client Services and in consultation with department stakeholders, the incumbent will provide comprehensive support for the Technology Support Desk and Desktop Support for the campus. The incumbent will provide centralized technology support of hosted or on-premise applications and any associated technology requirements working with vendors, consultants, and department stakeholders, and will coordinate additional OIT support where applicable. The position requires strong troubleshooting skills with the ability to appropriately triage and identify affected systems and services. The incumbent will coordinate installs, upgrades, and maintenance of software and hardware, train and support staff when required. The position is generally limited to normal university business, however, the incumbent will be expected to respond to urgent requests during off-hours for incidents that are considered critical to life and safety. Works at varying levels of independence and consults with peers as needed; has responsibility for the performance of their daily tasks/duties within operational and project guidelines or as directed. This position requires the highest level of confidentiality.

    • Job Duties
    • Duties include but are not limited to:
      • Perform virtualization management and application support, including server administration, performance monitoring, and client problem resolution.
      • Administer appropriate portions of network load balancer to support virtualization instances.
      • Administer Citrix/Terminal Services profile management.
      • Work closely with other technicians and customers on virtualization of existing and new applications and services.
      • Provide technical support on special projects.
      • Assist with scripting, software packaging, group policies, and research supporting the virtual environment.
      • Create and maintain complete documentation.
      • Assist with developing process improvements to the services provided by the Technology Support Desk.
      • Install and support a wide array of equipment that includes personal computers (Mac, PC, desktops, laptops, tablets), printers, monitors, operating systems (e.g. Windows and Mac), common university business applications (Microsoft Office, Adobe Acrobat), and other client-side technology devices and connectivity issues.
      • Maintain, support, and patch print server drivers/firmware. Install associated networked printer hardware as needed.
      • Deliver, carry, and/or transport workstations, printers, monitors, projectors, lecterns and other IT equipment.
      • Operate electrical service vehicles for the delivery or pick-up of equipment, personnel, or incidental items related to or in support operations.
      • Coordinate IT activities with operational lead and/or director related to monitoring, tuning, and configuring workstation OS settings and other components to optimize performance, enhance reliability, and provide for LAN connectivity.
      • Work with end-users to provide onsite or remote technical support, troubleshooting and problem resolution
      • Protect confidential and sensitive university administrative data and electronic information from incidental, intentional or preventable loss.
      • Keep up to date records of technical support activities, hardware and software inventory, and network information for offices supported by the incumbent.
      • Gather and analyze data in order to establish system requirements documentation.
      • Understand the needs of end-user departments related to SaaS applications and assist departments in the make or buy decision analysis.
      • Research, evaluate, and recommend systems/equipment/technologies based upon campus department needs.
      • Draft technical instructions, technical designs, and other systems integration related documents.
      • Develop and conduct testing plans and procedures based upon system recommendations.
      • Develop work plans and estimates as related to systems integration projects.
      • Maintain awareness of current technical developments through research, self-study, and participation in formal training programs.
      • Attend training seminars, conferences, and trade shows to broaden knowledge of current and future technology support issues and emerging technologies.
      • Support accessibility for the campus community.
      • Other duties as assigned.
    • Minimum Qualifications
    • Bachelor’s degree in computer science, information systems, educational technology, communications or related fields, or similar certified coursework in applicable fields of study or equivalent training and experience.
    • Preferred Qualifications

      • Ability to re-install damaged or deleted software.
      • Thorough knowledge of the use of utility and file programs to resolve problems, recover and back up data, and maintain workstations operating in optimal conditions.
      • Excellent verbal and written communication skills and the ability to stay calm and focused in difficult customer service situations.
      • Thorough knowledge of personal computer hardware and software including PC and Apple equipment, Microsoft Windows, Apple OS, Linux, Microsoft Office, and other common personal computer software applications.
      • Ability to quickly understand new technologies, assess use cases and provide support to specialized campus service providers
      • Thorough knowledge of desktop and application virtualization technologies such as Citrix XenDesklop and Citrix ZenApp.
      • Thorough knowledge of desktop peripherals (printers, scanners, digital cameras, etc.) mobile device hardware and software, and computer and network-based multimedia devices.
      • Thorough knowledge of typical classroom audio/visual equipment (projectors, media players, control systems).
      • Thorough understanding of networks, data communication, and multimedia systems.
      • Strong understanding of the organization’s goals and objectives.
    • Required Qualifications

      • Ability to apply consultative skills to assess user needs and provide appropriate support.
      • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases.
      • Ability to integrate multiple applications and/or systems.
      • Proficiency using standard software packages.
      • Ability to analyze data requirements and research data availability and access methods.
      • Knowledge of data administration principles and techniques.
      • Knowledge of network administration.
      • Ability to coordinate and implement data exchanges and conversions.
      • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
      • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
      • Knowledge of statistical and/or research databases.
      • Subject matter expertise in a specialized discipline or body of knowledge.
      • Ability to identify, develop, and coordinate plans for use of site resources, e.g. staffing budget, and materials) and to define site procedures for ongoing administration and maintenance.
      • Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
      • Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
      • Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
      • Ability to perform system, database and network maintenance tasks and to use standard software packages.
      • Knowledge of local area network system configuration, protocols, and/or transmission media.
      • Ability to analyze and troubleshoot system connection and interface malfunctions.
      • General knowledge of operating systems and hardware for problem identification and analysis.
      • Knowledge of copyright laws and industry standards.
      • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training.
    • Special Conditions
    • This position may require working weekends, early mornings, or late evenings (remotely) in order to minimize downtime for campus users, and police dispatchers/officers. This position may also require being “on-call” when critical campus applications need service and/or review.
    • Salary Range
    • $3,470 - $6,681 per month plus excellent paid benefits.  (Anticipated salary will be $3,470 – $4,338 per month, depending on the qualifications of the successful finalist.)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to Benefits Summary: CSUEU (Unit 9) 
    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.

       

      Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding.  Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN SEPTEMBER 4, 2020. (Applications received after the screening date will be considered at the discretion of the university.)
    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:  https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf.

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    •  
    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

      INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

       

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