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Instructional Designer

Apply now Job no: 494127
Department: Academic Affairs
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 9 - CSUEU - Technical Support Services, Information Systems & Technology, Probationary, Full Time

    • Position Summary
    • (Classified as: Information Technology Consultant, Career Level)
      Full-time position available on or after January 2, 2020 in the Office of Academic Affairs.


      Under the general direction of the Director of Academic Technology, this position will provide user consultation, technical support, and guidance to faculty and staff (as well as students when appropriate) in person, in writing, and online for the use and adaption of existing courses and the creation of new courses, and will assist with materials and activities for learning environments (e.g. face-to-face, hybrid, and online instructions) and effective use of the campus Learning Management System (LMS). This position also administers the University’s learning management system to ensure it is properly maintained and works to enhance the faculty’s pedagogical learning environment.

      Assignments are generated from a work order system and/or a project management system, and is required to document all significant work performed in the respective system assigned. The incumbent is expected to maintain a strong working relationship with technical and non-technical customers as well as technical support staff assigned outside of the Office of Information Technology (OIT).

    • Job Duties
    • Duties include but are not limited to:
      • Administer and train others to use the campus LMS and related software and applications.
      • Assist faculty with their face-to-face, hybrid, and on-line instruction using the campus LMS and related software (e.g. communication, media, and development tools).
      • Assess user needs and provide appropriate technical support in person, on the phone, via email, with online communication tools, and with user guides.
      • Analyze and assist in finding solutions for issues related to the use of the campus LMS, e.g., desktop/laptop, connectivity, and interface issues, and to resolve minor hardware and software interface problems quickly and efficiently.
      • Communicate technical, production, and instructional design concepts in understandable terms to individuals from various backgrounds and education.
      • Convey current copyright law information and implications that apply to classroom, hybrid, and online teaching and learning to faculty, staff, and students.
      • Recommend revisions and updates to LMS based on information gathered from other users and sources.
      • Serve as the LMS administrator and schedule exporting and removal of courses and content.
      • Research, evaluate, and coordinate installation of updates, plug-ins, building blocks, and necessary supplemental software for the LMS.
      • Monitor, evaluate and work with AA and LMS Managed Hosting technical support to apply corrective measures and resolve issues.
      • Maintain contact with IT support staff in college, department, and Library computer labs, academic users, departments, and vendors (such as Turnitin and Respondus), and other respresentives (such as Apple, Dell, and text book publishing companies who provide content packages, services, or software for use with our LMS).
      • Work with OIT staff for evaluating and updating the campus LMS applications and related software.
      • Work with campus and staff directors to develop, implement, and update guidelines for system settings, procedures, and practices for campus LMS.
      • Monitor and respond to faculty requests for access to and information about the campus LMS, the system-wide licensed plagiarism prevention application (Turnitin or other systems), and other associated applications, such as Respondus, as available.
      • Work with campus academics and non-academic departments and student organizations to evaluate and determine how they might integrate their content and activities into the campus LMS, as feasible. Suggest alternate options when available and more effective.
      • Act as first contact and AT liaison for the faculty regarding the campus LMS.
      • Provide support and services to faculty for content presentation and student interaction using the LMS.
      • Recommend practices and procedures related to the development, implementation, maintenance, evaluation, and improvement of the campus LMS.
      • Advise and assist faculty and staff with instructionally related technical issues.
      • Provide support and advice for the evaluation of educational software, e.g., for the development of course materials, online instruction, and innovative solutions to instructional problems for use with our LMS.
      • Help coordinate campus efforts to support and use available resources, such as MERLOT (Multimedia Educational Resource for Learning and Online Teaching), LinkedIn Learning, Zoom etc.
      • Identify and evaluate commercially available educational and development software and materials for use on our campus LMS.
      • Develop, disseminate, evaluate, update, and revise clear guidelines for faculty and staff LMS users, including web-based guides.
      • Stay updated with the latest information about technologies, instructional design, and strategies related to the LMS and their implementation by attending workshops, conferences, online sessions, and other events.
      • Review accessibility standards and apply them to our campus guides and training. 
      • Work with the ATI Coordinator to support the initiative on campus.
      • Provide consultation and training to faculty and staff about resources and technologies available for individuals with disabilities.
      • Present workshops and sessions focusing on universal design for web access and instructional materials.
      • Assist in the implementation, administration, and integration of other accessibility related tools and systems to help support faculty, staff, and students use of accessible technology, both within the LMS and externally.
      • Other duties as assigned.


    • Minimum Qualifications
    • Education: Bachelor’s degree from an accredited college or university in educational technology, instructional design, information systems or a related technical field OR a combination of education and experience that is equivalent to the Bachelor’s degree.

      Experience:  Minimum of two years related professional experience.

    • Preferred Qualifications

      • Master’s Degree in Educational Technology or a related field.
      • Thorough knowledge of the University’s learning management system, such as Blackboard, Moodle, Canvas, or an equivalent.
      • Thorough knowledge of desktop peripherals, mobile devices hardware and software (cellular phones, smartphones, etc.) and computer and network-based multimedia devices.
      • Thorough knowledge of personal computer hardware and software including PC and Apple equipment, Microsoft, Windows, Apple OS, Linux, Microsoft office, and other common personal computer software applications.
      • A thorough understanding of multimedia systems, digital production, and video/podcast creations.
      • Ability to administer and train others on LMS and related software and applications.
      • Ability to assist faculty with face-to-face, hybrid and on-line instructions using LMS and related software.
      • Ability to assess user needs and provide appropriate technical support.
      • Ability to analyze and assist in finding solutions for issues related to the use of LMS.
      • Ability to provide training in instructional design theories and methodologies and demonstrating practical approaches to apply them in a university environment.
      • Ability to communicate technical, production, and instructional design concepts in understandable terms.
      • Current knowledge of copyright laws as they apply to classroom, hybrid, and online teaching and learning. and the ability to convey the laws and their implications to faculty, staff and students.
      • Ability to recommend revisions and updates to LMS based on information gathered from other users and sources.
      • Excellent verbal and written communication skills and the ability to stay calm and focused in difficult customer service situations.
      • Quality Matters certification.
    • Required Qualifications

      • Ability to apply consultative skills to assess user needs and provide appropriate support.
      • Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases.
      • Ability to integrate multiple applications and/or systems.
      • Proficiency using standard software packages.
      • Ability to analyze data requirements and research data availability and access methods.
      • Knowledge of data administration principles and techniques.
      • Knowledge of network administration.
      • Ability to coordinate and implement data exchanges and conversions.
      • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
      • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
      • Knowledge of statistical and/or research databases.
      • Subject matter expertise in a specialized discipline or body of knowledge.
      • Ability to identify, develop, and coordinate plans for use of site resources (e.g., staffing budget, and materials) and to define site procedures for ongoing administration and maintenance.
      • Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
      • Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
      • Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
      • Ability to perform system, database, and network maintenance tasks and to use standard software packages.
      • Knowledge of local area network system configuration, protocols, and/or transmission media.
      • Ability to analyze and troubleshoot system connection and interface malfunctions.
      • General knowledge of operating systems and hardware for problem identification and analysis.
      • Knowledge of copyright laws and industry standards.
      • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training.
      • Knowledge of instructional design theories and methodologies and ability to apply them.
      • Knowledge of database sources and large-scale computing and information resource networks.
      • Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications.
      • Ability to perform research design using statistical methodology and application resources.
      • Knowledge of systems design and technology integration techniques.
      • Ability to provide software development and programming support for instructional applications.
      • Knowledge of user interface design principles and applications.
      • Ability to develop and create multimedia/video productions.
      • Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
      • Ability to design, develop, and implement instructional applications.
      • Subject matter expertise in a specialized discipline or body of knowledge.
    • Physical Requirements
    • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Ability to travel across campus between buildings several times per day. Ability to work at a desk and operate a computer for up to 8 hours a day.
      • The incumbent will normally work in typical office or classroom environment. May be asked to work multiple shifts (day/evening) and weekends if required. Incumbent will have substantial telephone and interpersonal contact with a diverse community of people.
    • Salary Range
    • $4,372 - $10,792 per month plus excellent paid benefits.  (Anticipated salary will be $4,372 – $5,684 per month, depending on the qualifications of the successful finalist.)
    • Compensation & Benefits
    • Commensurate with qualifications and experience.  As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to Benefits Summary: CSUEU (Unit 9) 
    • How to Apply
    • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only.  Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.  To apply online, please click the “Apply Now” button on this page.


      Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding.  Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

    • Application Deadline
    • OPEN UNTIL FILLED; SCREENING TO BEGIN NOVEMBER 18, 2019. (Applications received after the screening date will be considered at the discretion of the university.)
    • Criminal Background Clearance Notice
    • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    • Additional Information
    • Campus & Area

      California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

      Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

      Clery Act Disclosure

      Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

      Equal Employment Opportunity

      The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply.  The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

      Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351.  California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD.  As a federal contractor, we are committed to attracting a diverse applicant pool.  Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:

      CSU Stanislaus hires only individuals lawfully authorized to work in the United States.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.



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